FAQs
What is your refund/return policy?
It depends on the item, so its best to check on the individual product page. But generally speaking, sales are final if an item is very large and difficult to ship. Smaller items have a 30-day return policy if the item was defective or damaged.
Can I customize an item?
Often times, yes. Changes in wood species, changes in dimensions, color changes, etc. are all things we have done in the past with these designs. However, it will be considered on a case by case basis and bear in mind that it always increases cost.
Do you offer a trade discount?
Yes we do, please email a resale certificate to info@bienhechobklyn.com.
Do you have a showroom?
Currently we do not, partly because many of these items are manufactured after the item is purchased. If the item happens to be in stock, we are happy to facilitate an in-person visit to our workshop. Additionally, we are offering virtual visits of in stock items over Zoom or Facetime.
Can I pick the item?
By all means yes, just send an email with this request to orders@bienhechobklyn.com and someone will set it up for you. Note if shipping charges were added in we will refund them. The F.O.B. point is the loading dock of our building and picked up items cannot be returned.
Do you have tear sheets for download?
We will shortly! once we do they’ll be available for download here.
Will I receive my item faster than the listed lead time?
In some cases we will have the items ready to ship sooner. You will receive an email if this is the case for your item(s), but you are not obligated to take the item sooner than the listed lead time. For example some purchasers may be buying for a new home that isn’t ready to move into.
Are you hiring?
Yes we are. But please bear in mind that we are only hiring people with fine furniture making expertise and knowledge of all facets of woodworking.